Enjoy the best of boating

Customer Update

(26th June 2020)

We are delighted to say that we will be able to welcome more customers from 4th July.  The Prime Minister’s recent announcement confirmed that overnight stays on vessels will be allowed from this date and we are looking forward to greeting both visiting vessels and our annual marina berth holders once again.

The safety and wellbeing of our customers and staff continues to be our primary concern.  We are therefore making individual decisions about the extent that we can permit use of our facilities taking into account the latest advice.  All our staff have been issued with social distancing guidelines and signs are displayed around our facilities urging everyone to maintain a 2m distance from others, wherever possible. We ask that you adhere to this as much as possible and respect the need for our staff to maintain social distancing when dealing with face to face enquiries.

Whilst most facilities can now be used, there are still some restrictions in place which we have detailed below.  We are also asking customers to ensure that they follow the current guidelines restricting the mixing of different households when using their vessels.

Swinging Moorings

Swinging moorings are now available to use by mooring holders.  If you have mooring equipment that you would like us to fit then you can deliver it to the Boat Park between 0900 and 1700 any day of the week and a member of Falmouth Haven staff will accept this from you whilst observing social distancing.  We will endeavour to fit equipment as soon as possible after receiving it.

Grove Place Boat Park

Summer berth holders are able to take up their spaces.

The slipway is available for you to launch by appointment so that appropriate social distancing can take place.  Please phone the Boat Park office on 01326 310999 to book a slot.

Marina

From 4th July, we will be accepting visiting vessels at the Marina.  We will operate at reduced capacity as we will not be permitting the rafting of vessels alongside each other.  The berthing of tenders at the Marina from vessels using the anchorage or our visitor moorings will also be permitted.

Whilst our amenity centre is open, there are restrictions in place to numbers of people using it at any one time.  To avoid long queues, we are asking customers on vessels fitted with shower and toilet facilities and fitted with holding tanks to use their on-board facilities instead.

Visitors Moorings

Our visitor moorings will be generally available for use by vessels wishing to stay overnight from the 4th July.

Fuel Barge

Our fuel barge is open from 1000 – 1600 each day to dispense diesel and petrol.

Custom House Quay Pontoon Berths & Outhauls

Both CHQ pontoon berths and outhauls are available for customers to use.

Visitors from Abroad

Vessels arriving from abroad may make use of visitor moorings by prior arrangement and should notify us at least 24 hours in advance of their arrival.  The latest requirements for UK arrivals are available at https://www.gov.uk/uk-border-control.  Visiting yachts are required to complete and submit the form to be found at https://www.gov.uk/provide-journey-contact-details-before-travel-uk along with instructions and guidance. Those with further questions are recommended to contact the Border Force Yacht line on 0300 123 2012.  Skippers of recreational vessels arriving from abroad are also reminded of the requirements under the Public Health (ships) regulations 1979, which apply to any ship or boat, of the requirement to submit a maritime declaration of health form to Cornwall Port Health Authority. Email: porthealth@cornwall.gov.uk Tel: 01872 323090.

We are looking forward to welcoming customers back to Falmouth and hope that everyone can enjoy some excellent sailing this season.  We would also like to thank all of our customers for their co-operation during these challenging times.